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open your stc pay app

Tap on Cards tab, Go to my cards

Tap on Apply Now under Physical Card section

After completing your card application request successfully, you will receive your physical card within 3 to 5 working days. Courier company will contact you to confirm your address.

After receiving your card, you need to activate the card from stc pay app. For the steps, please click here

You can view your Card PIN by:

• Login to stc pay app
• Tap on Cards tab and click on Go to my cards
  OR click on My Cards section from the side menu
• Click on “Settings” next to your Physical Card
• Click on “View PIN” (validate your request by entering OTP that sent by SMS)
• Your card PIN will be displayed on the screen

Remember never to share your stc pay PIN or your Physical Card PIN or OTP with anyone. stc or stc pay will never ask you for these personal details.

As a security measure, contactless payments are disabled on your card until you perform your first transaction.

For your first transaction, please make sure using your card at an ATM machine or insert your card in any in-store payment terminal (POS machine).

After this, contactless transactions will be automatically enabled.

It is a prepaid card, and the balance on this card is linked with your stc pay account balance.

No. you don’t need to get into the hassle of topping up this card separately.

The balance that you have on your stc pay account is the same balance on both Physical Card and Digital card.

Yes, this card will work globally everywhere Mastercard is accepted for in-store purchases, online shopping and ATM withdrawals.

• Login to stc pay app
• Click on “Cards” tab and click on “Go to my cards”br /> OR click on My Cards section from the side menu
• Select Physical Card or Digital Card
• Below the card details, you will see two sections
  • “Settled Transactions”
  • “On Hold Transactions”
    Recent transactions that are not settled yet.

You can control your card payment through:

• Online Shopping: You can enable or disable all online payments
• International Transactions: You can enable or disable all card payments outside Bahrain.
• ATM Withdrawals: You can enable or disable all ATM cash withdrawals
• International ATM Withdrawals: You can enable or disable all ATM cash withdrawals outside Bahrain

You can find the card details of your Digital or Prepaid card by following the steps below:

• Login to stc pay app
• Click on Cards tab and click on Go to my cards OR click on My Cards section from the side menu
• Select Physical Card or Digital Card
• Card details will be displayed on the top next to the card image

You can copy the card number by clicking on icon next to card number.

Customer can have only one Digital Card and one Physical card under his CPR.

• If the customer already has one of the cards under different stc pay account, he needs to apply for the new card on the same account/mobile number.
• If the customer needs to apply for the card on his new stc pay account, he needs to call 124 to migrate or block his card from the old account.

You can enable or disable Online Shopping Transactions on your Physical Card by following the steps below:

• Go to Settings under Physical Card section
• Switch off / on “Online Shopping” under Payment Controls
• You will receive a confirmation SMS

You can enable or disable ATM Withdrawals on your Physical Card by following the steps below:

• Go to Settings under Physical Card section
• Switch off / on “ATM Withdrawals” under Payment Controls
• You will receive a confirmation SMS

You can disable International Transactions on your Physical Card by following the steps below:

• Go to Settings under Physical Card section
• Switch off / on “International Transactions” under Payment Controls
• You will receive a confirmation SMS

You have two options:

Temporarily freeze:

You can immediately freeze your card to stop further usage on it. To do so:

• Go to Settings under Physical or Digital Card section
• Click on Freeze or Reactivate Card
• Confirm freezing your card on the next screen

You will receive a confirmation message when your card is frozen – now your card is temporarily blocked and cannot be used anywhere

You can activate your card again by following the same steps as above and Reactivate your card

Permanent block:

If you want to permanently block your card and request a new card

• Click on Lost or Stolen Card
• Select a reason in the next screen
  Note: There will be a charge of BD 5 to request a new Physical Card
• Click on Confirm
  This will permanently block your existing Card and request to issue a new card will be submitted.

You can request for a replacement card by following the steps below:

• Go to Settings under Physical Card section
• Click on Lost or Stolen Card
• Select a reason in the next screen
  Note: There will be a charge of BD 5 to request a new Physical Card
• Click on Confirm

This will permanently block your existing Physical Card and request to issue a new card will be submitted. You will be contacted by the courier company for address confirmation regarding your card delivery.

You can raise a dispute against a transaction that you do not recognize, or you think has been charged incorrectly:

• Go to Settings under Physical Card section
• Click on “Report a problem”
• Select a transaction that you want to raise a dispute against
• Review the dispute request and submit

Not for now, but soon enough! We are currently working on this feature.

No.

You can call on 124 or 8000 8338 (SADAD helpline) for any assistance.